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Privacy Policy

TIC Health, a division of TIC Medical Group Holdings Limited, a company incorporated in England and Wales, with company number 12061088 and registered at 1 Kings Avenue, London, N21 3NA. We are committed to ensuring that your privacy is protected. We have complied with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at info@tichealth.co.uk. This Privacy Policy, together with our website terms and conditions and cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does TIC Health hold and how will we use it?

Information you give TIC Health You may give us information about yourself by completing enquiry forms on the website or by requesting via the website that we send you marketing information or by booking an appointment through the website. The information you give us may include your name, email address, address / location, phone number and date of birth. We will retain this information while we are corresponding with you or providing services to you or to a patient you represent. We will retain this information only if you are registered with us or have been seen by a doctor. The information is kept for 15 years. Links Links from this site to other websites are provided for your information and convenience only. TIC Health cannot accept responsibility or liability for the content, accuracy or any other aspects of these sites. A link does not imply an endorsement of a site or indeed a lack of endorsement by not linking to a particular site. Information TIC Health Collects About You The obligations of TIC Health, its employees and agents shall cease upon delivery of their report and whether or not their report forms the sole basis of any advice, prognosis or treatment/management decisions, no liability whatsoever, either direct or indirect, shall rest on them for the interpretation of the contents of the report or for any advice or prognosis given or treatment / management decisions made. Confidentiality TIC Health may collect the following information from you:
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.
We retain this information for as long as we are legally bound to, or as long as it is beneficial to you for us to keep. Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for as long as we are legally bound to, or as long as it is beneficial to you for us to keep. Cookies This website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy. How we make use of your information TIC Health may use the information we receive and/or collect about you to:
  • Fulfil our obligations under any contract we have entered into with you or with a patient you represent, and to provide you or the relevant patient with information or services you or the patient has requested.
  • Send you newsletters and marketing information if you have consented to us doing so.
  • Notify you of products and services we feel may interest you.
  • Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website.

TIC Health processes personal information for certain legitimate business purposes, which include some or all the following:

  • Fulfil our obligations under any contract we have entered into with you or with a patient you represent, and to provide you or the relevant patient with information or services you or the patient has requested.
  • Where the processing enables TIC Health to enhance, modify, personalise or otherwise improve the website, its services or communications.
  • To identify and prevent fraud, to enhance the security of TIC Health’s network and information systems.
  • To better understand how people interact with TIC Health’s website, to administer the website and carry out data analysis, troubleshooting and testing.
Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us at info@tichealth.co.uk. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit. We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law. Third Party Sites Our website may contain links to third-party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and / or services offered and sold on them. We have no responsibility for the content, product and /or services of the linked websites. Please ensure that you review all terms and conditions of website use and the privacy policy of any such third-party websites before use and before you submit any personal data to those websites. How safe is your information Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the latest Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage. We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk. Disclosure of Information We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.
  • Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website.
  • To identify and prevent fraud, to enhance the security of TIC Health’s network and information systems.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
  • Please note we may need to disclose your personal information where we:
  • Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller.
  • Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions.
  • Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and / or governmental bodies for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) because it is hosted on a server outside the EEA. By submitting your personal data, you agree to this transfer, storing or processing. TIC Health will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If a finding of adequacy hasn’t been made by the EC Commission in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place, including the use of EU standard contractual clauses or an intragroup agreement.

Your rights in respect of your data

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us at info@tichealth.co.uk

If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us at info@tichealth.co.uk. We shall process your request to access your information within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us at info@tichealth.co.uk.

If you have any complaints about our use of your personal data, please contact us at info@tichealth.co.uk. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO). Contact details for the ICO can be found at https://ico.org.uk/.

If you have any further queries or comments on our Privacy Policy, please contact us at info@tichealth.co.uk. We also welcome your views about our website and our Privacy Policy.

This Cookie Policy was last updated on April 28, 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

1. Introduction

Our website, https://tichealth.co.uk (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimise the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

5.4 Social media

On our website, we have included content from Instagram, X (Formerly Twitter), Facebook and LinkedIn to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram, X (Formerly Twitter), Facebook and LinkedIn. This content is embedded with code derived from Instagram, X (Formerly Twitter), Facebook and LinkedIn and places cookies. This content might store and process certain information for personalised advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymised as much as possible. Instagram, X (Formerly Twitter), Facebook and LinkedIn are located in the United States.

6. Placed cookies

Miscellaneous

Purpose pending investigation

Usage

 

 

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
WP_DATA_USER_628
Expiration
 
Function
 

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

TIC Health
The Hive London: Camrose Avenue, Edgware London HA8 6AG
United Kingdom
Website: https://tichealth.co.uk
Email: kkianfar@doubleagroupservices.com
Phone number: +443330040955

This Cookie Policy was synchronised with cookiedatabase.org on November 6, 2024.

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