TIC HEALTH QUALITY Poicy
TIC Health is committed to providing a comprehensive range of high quality diagnostic imaging services and supporting health services to the public and private health sectors. This began with the practice of medical diagnostics and management in the elite athlete space. The understanding and learning gained in this high pressure setting is now being applied to the wider community to provide an enhanced service to the public.
We aim to deliver a first class service experience to our patients, combining the very latest in leading diagnostic imaging equipment with dedicated, highly trained and competent staff. To this end, TIC Health has achieved CQC approved status and operates all its activities within a quality management system (QMS) that meets the requirements of ISO9001:2015 the international standard for a QMS.
The management team aims to ensure they meet customer agreed requirements; in addition, they will continually try to improve all QMS processes and service provisions to their customers. To achieve this, the company sets regular quality and business improvement objectives based on: feedback from customers; patient satisfaction surveys; business needs and regular reviews of its QMS. All staff are fully trained and competent and are expected to work within the confines of the QMS.